We accept deposits and balance payments in the form of cheque, wire (t/t) and credit card. Credit card maximum allowed is $2000.00 and after that there will be a 2% service charge for credit card payment.

To inquire about our wire transfer application please send request to sales@smartbag.com and we will be more than happy to send you our application form.

Lead times and timelines are average estimates for design, layout, production, freight and delivery per order. Our shipments occur regularly and we always try to expedite delivery for every order however we cannot guarantee that your shipment will arrive on time for any specific date requested.
We guarantee the lowest and safest national freight for you order. We always request 3 quotes from shipping companies providing freight to your area and destination. We always choose the most prompt and cost effective service service for delivery.
Rush production schedules may be available and must be pre-approved. Please contact us for details.
Cancellations must be in writing and are subject to all incurred costs, including set-up, plate, and art charges.
Our graphic design services are always available to our customers to assist them with standard layouts. Any additional graphic design service may be charged by our per hour service. Our fee for this service is $50.00 per hour.
All artwork must be submitted in a high resolution file extension. The file types we support are .AI , .PDF, .JPEG and .TIFF.
Samples are available to our customers upon request. Delivery/courier is extra and is based on local postal and current courier rates. This charge is credited when you place an order with us.
Customization is available for all orders. You can request a custom size, colour, printing and even material. Our production team will take care of everything for you, all you have to do is tell us what you need.

Bag Recycling Information and Environmental Reference Sheet Across Canada and the United States, collection facilities determine what products they will accept and which methods of recycling they will follow and these can vary by geographic region. Please check your local government recycling laws and facilities for applicability.

The Society of Plastics Industry (SPI) Code for each of our products is shown below. This code is a universal recycling symbol with a number code that identifies the plastic composition of our bags. Our paper products carry the same universal symbol as plastic, however, paper is not assigned a number code. You will find these symbols on every product page on the site to identify the type of material used and to help you determine the applicability of recycling in your area.

Please note that recycling programs for all of our bags may not exist in your area. The presence of a recycling symbol does not necessarily mean that the product or material will be accepted locally. Conversely, products that have no recycling symbol present may still be recyclable and will be sorted appropriately by your local collection facility. In all cases, the best information can be obtained directly from the collection and recycling facility in your area.